Last updated: July 2026

 

At VeivågLiving, we want you to be satisfied with your purchase. This policy explains how returns, complaints, and refunds are handled.

 

Right of Withdrawal

If you are a customer in Norway, you generally have the right to cancel your online purchase within 14 days in accordance with the Norwegian Right of Withdrawal Act.

If you wish to exercise your right of withdrawal, you must contact us within 14 days of receiving your order.

The product must be returned in its original condition and unopened packaging. Sealed products that have been opened cannot normally be returned if, due to health, hygiene, or shelf-life reasons, they are no longer suitable for resale.

 

How to Return a Product

Before returning any item, please contact us at:

Email: miriamhegland@gmail.com

We will provide you with instructions for the return process.

Unless otherwise required by applicable law, the customer is responsible for the return shipping costs when exercising the right of withdrawal.

 

Refunds

Once the returned item has been received and inspected, your refund will be processed as soon as possible.

If the return is approved, the purchase price of the product will be refunded. Original shipping costs will be refunded where required by applicable consumer protection laws.

Refunds will be issued using the same payment method used for the original purchase.

 

Complaints

If your product is damaged, defective, or there is an issue with your delivery, please contact us as soon as possible.

Please include:

• Your order number

• A description of the issue

• Photos of the product or packaging if it has been damaged

We will review your claim and work with you to resolve the issue in accordance with the Norwegian Consumer Purchases Act.

 

Incorrect or Missing Deliveries

If you receive the wrong product, items are missing from your order, or your package arrives damaged, please contact us as soon as possible so we can investigate and resolve the issue.

 

Order Cancellations

Orders are processed manually and forwarded to Herbalife's warehouse for fulfilment.

Once an order has been submitted to the warehouse, it can no longer be changed or cancelled.

 

Contact

If you have any questions regarding returns, refunds, or complaints, please contact:

VeivågLiving / Miriam Hegland
Email: miriamhegland@gmail.com